Why would you go to great lengths to inform me that you needed me to update my credit card information without informing me that you really don't need me to update my credit card information? Or, why would you not value your clients enough to include in your notifications that it would be helpful if I updated my credit card information BECAUSE in the very near future my subscription is going to renew? And I'm not suggesting that burying these details in the fine print is sufficient.what I'm suggesting is that you folks skip the "lying by omission strategy" and instead learn to team with your clients by clearly informing them of how you plan to charge them despite your partial-truth notifications. So here's my question to Norton, a company whose offerings are based upon customers' need for clear communication, tight security, and more than anything else, trust. Come two days ago I was surprised to receive an Amex alert notifying me that despite the repeated notifications and the failed attempt, Norton pushed the charge through.
As I was not planning to renew my Norton subscription these repeated notifications were little more than a distraction, and a recurring reminder that my coverage would lapse because Norton was not able to charge my account.or so I thought. On Jan 9 Norton made an attempt to charge my card, the transaction failed, and Norton informed me via email of the failed transaction. Over the course of the past 2 months Norton has gone to great lengths (via repeated win10 pop ups, email) to inform me that my coverage was at risk of lapsing due to my credit card being replaced/expired whatever. I felt as though the representative failed to acknowledge my concerns and I did not feel heard or valued as a customer. Norton Utilities Premium 21.4.4.Lying by Omission - Not a great client satisfaction strategy. Memory: 1 GB for 32-bit, 2 GB for 64-bit You can also use the file shredder to securely dispose of personal documents for good, so no one can access them. Norton Utilities Premium helps you maintain your digital privacy by enabling you to erase your browser file downloads. Now it’s easy to keep your digital life private. We are living in the digital era, so it’s typical to store personal files on your PC. Keep your online activity and personal information private
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